Still no pro membership....

ZackGSZackGS Member Posts: 313
edited November -1 in Working with GS (Mac)
I paid yesterday morning and have emailed the team.

Have tried the logging out/in thing loads of times but i am still classed as express.

Anyone else in the same boat?
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Comments

  • UtopianGamesUtopianGames Member Posts: 5,692
    Yes I'm in the same boat but there working on it m8 so just need a little more time.

    Darren.
  • hillelchillelc Member Posts: 56
    Same here.
  • hdeandahdeanda Member, PRO Posts: 55
    Me too.
  • sebmacflysebmacfly Member Posts: 1,018
    Me too, have to wait a little, they are working on account. but if you didn't sent an email to the help desk, you can do it...
  • CodeMonkeyCodeMonkey Head Chef, Member, PRO Posts: 1,803
    @utopian @sebmacfly you both should be fixed for pro now
  • RiffelRiffel Member Posts: 1,272
    my macBook was in home... all subscription will work in time?
  • CodeCodeCodeCode Member Posts: 200
    CodeMonkey, only the people who said something get his pro features??? cause my pro is not working at all ;-(
  • UtopianGamesUtopianGames Member Posts: 5,692
    Yes got my pro thanks a lot CM.

    Darren.
  • hillelchillelc Member Posts: 56
    @codemonkey... do I need to send a banana to get mine turned on? I'm still marked as Express.
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    And I don't even have a Express... :(
  • magic101himagic101hi Member Posts: 713
    :'(
  • CodeMonkeyCodeMonkey Head Chef, Member, PRO Posts: 1,803
    If you are having an issue with your upgrades, can you please email support at gamesalad.com
    We had some issues in the system upgrades for some of the people who upgraded early while the server was a little glitchy.
    Thanks.
  • CodeCodeCodeCode Member Posts: 200
    O, thanks CodeMonkey i will email them
  • hillelchillelc Member Posts: 56
    I already did yesterday. I will mail again.
  • hillelchillelc Member Posts: 56
    Ugh. I'm sorry guys, but I've posted multiple times, and sent mail twice over two days. I'm still stuck at express. I purchased PRO at 11:53am yesterday. I really want to publish my apps. Is there anything you guys could do please???
  • MotherHooseMotherHoose Member Posts: 2,456
    @hillelc

    did you logout then login and check the About in the GS menu?

    MH
  • foxnettfoxnett Member Posts: 47
    I have the same problem.
    :(
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    did you guys use the contact us page below to submit a ticket?
  • ZackGSZackGS Member Posts: 313
    Codemonkey I find it annoying that you ignored my email and post even though I created the topic, and yet you fixed the pro status for the two members who posted below me. I'm sensing favoritism here....

    I still am classed as having express membership
  • ancchancch Member, PRO Posts: 103
    Code Monkey: I have email and I have posted. Please give me my Pro membership. I paid up since Sunday.
  • ZackGSZackGS Member Posts: 313
    Bump, as i feel it's deserved. This is holding up development for me now....
  • ZackGSZackGS Member Posts: 313
    Cardinal same here. It's getting frustrating now as the staff seem to be picking the more "Established" devs and leaving us others out in the cold. I am trying to put the finishing touches on my game and can't release it until I have url linking.

    I hate using this term but they were quick enough to take the money......
  • TillboTillbo Member Posts: 55
    Having the same problem too...email sent though.
  • CodeMonkeyCodeMonkey Head Chef, Member, PRO Posts: 1,803
    Sorry all, it just takes time to look up everyone's information since we have 2 payment systems and not everyone uses the same email address/name as their payment, and I need to make sure they are not just saying that they paid for professional and their payment didn't bounce. We're working on it. Sorry for the delay.
  • ZackGSZackGS Member Posts: 313
    Sent you a email CodeMonkey. Thanks for acknowledging.
  • CodeMonkeyCodeMonkey Head Chef, Member, PRO Posts: 1,803
    @InfusedDreams, @Tillbo, @Cardinal, @ancch, @hillelc Got your information forwarded. It will be a little of a delay since the people required to fix it are in a meeting for an hour or two.
  • ZackGSZackGS Member Posts: 313
    CodeMonkey said:
    @InfusedDreams, @Tillbo, @Cardinal, @ancch, @hillelc Got your information forwarded. It will be a little of a delay since the people required to fix it are in a meeting for an hour or two.

    Thank you codemonkey.

    I think the problem with the delay was on both sides :p I used the contact us link to send my initial mail, because there didn't seem to be any clear info on where to send the mail.

    Anywhoo, Looking forward to having my pro features. Thank you
  • CodeMonkeyCodeMonkey Head Chef, Member, PRO Posts: 1,803
    @foxnett got yours too in the queue.
  • smc1979smc1979 Member Posts: 48
    I want to upgrade but the page just stays at "You are being forwarded to the payment system.." and doesn't move forward.

    Guess I will have to wait and keep trying :-)

    Shane
  • CodeCodeCodeCode Member Posts: 200
    CodeMonkey said:
    @foxnett got yours too in the queue.

    CodeMonkey please what about me, I send an email to the GS team and said it here in the forum, please I want my pro features.
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