Bad reviews and dont get why.

0belisk0belisk PRO Posts: 189
edited January 2012 in iPhone and Android Publishing
I've had a few reviews, of customers stating the app doesnt work/load, and i really dont understand how, ive tested my application on 3 different devices, and tried it on new, fairly recent and old iOS versions, and it worked fine on ALL of them.

Yet somehow ive had 4 reviews from customers claiming it doesnt work, it sucks that apple doesnt give you an option to contact customers who post reviews, as i need to investigate the situation but without ANY information i dont see how i'm supposed to look into resolving the problem?

Obviously i can understand their anger, if i bought and downloaded an app that didnt work i'd be pissed, but to my knowledge it works fine on everything so im confused ya know?

Comments

  • JohnPapiomitisJohnPapiomitis Member Posts: 6,256
    Did you do adhocs on all the devices or just run the viewer on them?
  • LeonardDeveloperLeonardDeveloper Member Posts: 4,630
    The gs intro takes a while to load maybe it's that....
    -----------
    . Is it armv6?
  • 0belisk0belisk PRO Posts: 189
    im assuming adhocs, i published it on gamesalad using my provisioning profile then synched via itunes to test them on the devices, then re-published with my distribution profile and uploaded to appstore...
  • 0belisk0belisk PRO Posts: 189
    yeah its armv6
  • LeonardDeveloperLeonardDeveloper Member Posts: 4,630
    @obelisk
    Maybe its bad reviews from customers using iPhone 3's because I think apple has dropped support for those,.... Try updating your app but make it armv7
  • 0belisk0belisk PRO Posts: 189
    edited January 2012
    i did debate doing that, but i ran the app on my mate's iPod Touch 3, and it ran on that... so i dont see why it wouldnt run on iPhone 3? and thats assuming the people who gave bad reviews were using old devices...
  • LeonardDeveloperLeonardDeveloper Member Posts: 4,630
    ........I dunno.... I'd still try updating.... Your going to have to anyway in a couple of months when apple drop support for armv6
  • 0belisk0belisk PRO Posts: 189
    their dropping support for armv6? suppose thats good then, thanks for the advice anyway fella
  • LeonardDeveloperLeonardDeveloper Member Posts: 4,630
    Your welcome!,
    Yours sincerely,
    Jack
  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    iphone 3g is an iPod touch 2. Thats why it performs worse. You really need to have tested on everything you are going to support.
  • RPRP Member Posts: 1,990
    Don't rule out the fact that a large majority of users leaving negative "it don't work right" reviews, have not shut off, restarted or updated their device in a very long time. User self-infliction is often a culprite.
  • calvin9403calvin9403 Member Posts: 3,186
    do you have lots of constrains/spawning in your app? because iphone3G is not very fast and it might not preform well


    CAlvin
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