"The file cannot be open because its in an unexpected format" - Publishing nightmare

rommaromma Member Posts: 114
edited June 2012 in Working with GS (Mac)
Anyone have been experiencing the "The file cannot be open because its in an unexpected format" error when publishing?

I've sent a GS tech support submission, but time is of the essence, any help would be appreciated. My game is 143mbs.

Notes -> Yes I have searched the forum and tried every single suggestion that have worked for others, unfortunately none have worked for me.

Comments

  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    try Saving the project under a new file name and then publish it.
  • rommaromma Member Posts: 114
    @tenrdrmer - I have tried that too. No avail.
  • rommaromma Member Posts: 114
    After reducing my file to 107mbs, Now I have another error.

    "The gamesalad publishing server is experiencing problems, please try again later"

    Anyone have this issue now? Help please!
  • LuckyLurcherLuckyLurcher Member Posts: 344
    edited June 2012
    I'm getting this too (unexpected format). The very odd time it does publish. My project is 90+ MB.
  • outsidethebyteoutsidethebyte Member Posts: 115
    I have had this problem several times, and for no apparent reason with very small project sizes. Usually I end up deleting the GameSalad app, replicating the project file, opening the package contents of the project and deleting the screenshots, re-screenshoting each scene, replicating the file again, reinstalling GameSalad, and somewhere along the way it will publish finally. Good luck :/
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    sometimes publishing as a new app can help. I just published a 89mb project about 45 minutes ago without a problem
  • EbreezeEbreeze Member, PRO Posts: 481
    Just keep trying maybe wait an hour
  • rommaromma Member Posts: 114
    Im back to the original error now. "The file cannot be open because its in an unexpected format"

    This is unacceptable. We shouldn't be trying to guess this solution. Reinstalling the app, and all those whops are also not acceptable for a "pro user" like myself.

    I still can't publish my game and am a few hours away from a VERY MAD client.
  • LuckyLurcherLuckyLurcher Member Posts: 344
    Yes I'm still getting error messages too- just at the 'Signing app package' stage. Does anyone know if this means my project has not uploaded to GameSalad properly or is it an error when downloading the compiled project?
  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922
    edited June 2012
    Make sure you send your request for support to the pro user support email for a faster responce as you are a pro user.
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