Problem with PlayHaven

pinkio75pinkio75 Member, PRO Posts: 1,217
edited June 2012 in Tech Support
Hi
For the third time my app was rejected with this message:

"We found that your app requires customers to view advertisements prior to using it, which is inconsistent with the recommendations in the iOS Human Interface Guidelines. Complying with the iOS Human Interface Guidelines is required by the App Store Review Guidelines."

I think that PlayHaven is not accepted by the Apple review team ...
Now i need to remove it and this procedure
is really frustrating for me because I have to wait another seven days!
I hope that GS solve these problems soon with Apple
because you can not use a service that they do not always accept!
Bye.

Best Answers

  • LeonardDeveloperLeonardDeveloper Posts: 4,630
    Accepted Answer
    Put your app as free and and then send it in, Or just keep trying, I kept trying and it worked for me when I was free user
  • LeonardDeveloperLeonardDeveloper Posts: 4,630
    Accepted Answer
    @pinkio75
    All you can do is keep trying or get pro, I assure you it will get through if you keep trying,
  • LeonardDeveloperLeonardDeveloper Posts: 4,630
    Accepted Answer
    But i'm already a pro member, and this does not prevent
    Apple to reject my Apps when they see PlayHaven.
    Well take play haven off for the review, Then update it with play haven even though that needs a review you'll have a better chance
  • LeonardDeveloperLeonardDeveloper Posts: 4,630
    Accepted Answer
    Its a "Grey" area, Its not an official outlined rule but some apple staff like to enforce it, You can't tell them not to, They've just got to move their game I guess,

Answers

  • pinkio75pinkio75 Member, PRO Posts: 1,217
    edited June 2012
    @LeonardDeveloper

    Thanks, but my App is already Free,
    I think it depends on who does the review;
    some are very strict and always reject when they see PlayHaven...
    Anyway i removed PlayHaven from my App.
  • pinkio75pinkio75 Member, PRO Posts: 1,217
    But i'm already a pro member, and this does not prevent
    Apple to reject my Apps when they see PlayHaven.
  • pinkio75pinkio75 Member, PRO Posts: 1,217
    Yes,
    is exactly what I'm doing, but it seems strange
    that Apple rejects applications for this.
  • pinkio75pinkio75 Member, PRO Posts: 1,217
    edited June 2012
    Yes it's a "Grey Area", but from now i
    add PHaven with updates.
    Thanks
  • DanDaMan123DanDaMan123 Member Posts: 216
    @pinkio75
    From reading apples feedback that you put in the description, it seems like they don't like the use of playhaven before the game starts. Did you use a 'more games' button or the starup ad? Also, I am pretty sure that when resubmitting a rejected app it immediately goes into review.
  • pinkio75pinkio75 Member, PRO Posts: 1,217
    edited June 2012
    I even removed PlayHaven to preventing another disaster with Apple Review Team, I reloaded my app binary and it is changed in "waiting for review", which means about seven days to wait.
    I think that it is very strange, whenever I use PlayHaven i risk to wait about 14-21 days to publish my free app!!!
    Perhaps is unfair that it's rejected at the "discretion" of Apple team that believes playHaven is not acceptable service, perhaps a clear rule is needed here.
    Thanks.
  • pinkio75pinkio75 Member, PRO Posts: 1,217
    edited June 2012
    @SaladStraightShooter
    Thanks for your reply,
    But i used last version of Creator (0.9.94)
    However, other games have gone with playhaven,
    but sometimes it threatens a rejected.



  • pinkio75pinkio75 Member, PRO Posts: 1,217
    edited June 2012
    I have enabled all:

    Statup Ad =Yes
    Banner Ads= Yes (IAD)
    Interstitial Ads= Yes
    Show more games =Yes
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