White icon after update!

Comments

• darianb Member Posts: 24

  September 2012

  I have the same problem. It seems to be the gloss without the icon image. Please help!
• patapple Member Posts: 873

  September 2012

  a few days ago apple rejected 2 of my games because of white icon...gamesalad please... :-O :-O :-O :-O
• LumpApps Member Posts: 2,881

  September 2012

  Just a thought:
  Did you guys have gloss icon on?
  Perhaps a workaround is turn it off and make your custom gloss in Photoshop.
  Not sure if it works but since I don't see others having this problem it might.
  Good luck!
• MarkOnTheIron Member Posts: 1,447

  September 2012

  I'm also getting it and I don't have the gloss on.
  
  After some investigations I noticed that the iTunesArtwork file is missing from the builds created by the new publishing system. Apparently that file is the one needed by the desktop iTunes app to display the icon of the game in the app section. I've sent a bug report to GS and I hope they will look into it.
  
  Since @SaladStraightShooter appears to have some power over the support team maybe he could get a sneak peek on how things are going
  
  
• GhostShipApps Member Posts: 81

  September 2012

  I got the problem too but the funny part is that my app was approved, so the icon must have appeared in the phone of the reviewer. All is running fine but it only shows a white icon in my own phone when installed.
• MarkOnTheIron Member Posts: 1,447

  September 2012

  @SaladStraightShooter I've submitted a report about the iTunesArtwork file missing from the published builds but I've heard nothing from them. Could you see if this issue is being addressed?
  
  
• 3xL Member Posts: 676

  September 2012

  wow that sucks. make sure u reload the icon into the publishing settings maybe that will help