Icon after publishing - working on device, but not in the iTunes

IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
edited September 2012 in Working with GS (Mac)
Hi!
I published a game (as an ad-hoc). On device icon looks very good, but in iTunes it's blank:

image

I'm just wondering, and I'm afraid that it will look the same after I publish it for App Store, and someone will buy it. Can anyone confirm if this is normal, or is there some bug?

Best Answers

  • MarkOnTheIronMarkOnTheIron Posts: 1,447
    Accepted Answer
    It is a bug and it is present also on the final builds sent to Apple. I've already reported it to GS but I've never received a reply.

    The problem is that a file named "iTunesArtwork" is missing from the published build, that file is the one that shows the icon in the iTunes app.

  • entersimonentersimon Posts: 273
    Accepted Answer
    Surely this is a publishing side issue that can be fixed without a Creator update...

    I didn't realize this would be a problem even with apps submitted to Apple.
  • The_Gamesalad_GuruThe_Gamesalad_Guru Posts: 9,922
    edited December 2016 Accepted Answer
    @gurechan you have a total of 145 posts and don't think IsabelleK will lack anything if you don't help. Besides he was not rude and I think you need to tone down your sensitivity. Do you know the difference between and Adhoc and a distribution build? Get some more time here on the forums earning some strips before you threaten to pull your help. There are plenty of us veterans who know moon and will help. @straightsaladshooter can you tell us the status of this glitch? Thanx.
  • MarkOnTheIronMarkOnTheIron Posts: 1,447
    edited December 2016 Accepted Answer
    @IsabelleK I think we can treat it as an adhoc only issue :) I just had a game approved by Apple and the icon is showing correctly in iTunes.

    I opened the ipa file and now the iTunesArtwork file is present. Probably it is added automatically by the Apple server when it creates the ipa file.

  • MarkOnTheIronMarkOnTheIron Posts: 1,447
    Accepted Answer
    @JCB I have this problem only with adhoc builds. I've published 4 apps on the App Store since this problem was reported and they look good on iTunes.

Answers

  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    edited September 2012
    I sent a bug report.

    @SaladStraightShooter - can you use your straight shooting colts, to make GS team fix this ASAP? :)
  • jdgouldjdgould Member, PRO Posts: 114
    One of my apps was just published with a blank icon too... Hope it gets fixed soon!
  • ultimaultima Member, PRO Posts: 1,207
    did this just happen today? i published about 4-5 times and they seem to work fine. what i did notice is app store would display 1 icon and on device would display 1 icon, so i made "extra" sure that the icon in gamesalad is the same as the icon in the web-publish, and the same as the one in the itunes connect.
  • gurechangurechan Member, PRO Posts: 211
    Correct me if I'm wrong, but aren't the app store icons the ones you upload in iTunes connect and have nothing to do with publishing?

    If so, you would need to check for an issue in your iTunes connect account.
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    This is NOT the icon:
    1. On the device.
    2. In the App Store.

    The issue is with the icon after you import a build to iTunes (check the screenshot - there is my apps library, and the new, published app (highlited).
  • gurechangurechan Member, PRO Posts: 211
    Nice attitude dude. With a reply like that, I'm not going to bother trying to help you!!!
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    Nice attitude dude. With a reply like that, I'm not going to bother trying to help you!!!
    Don't you think that you're overreacting a little bit?

  • gurechangurechan Member, PRO Posts: 211
    NO, I think your tone in the reply you made to my suggestion is rude.
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    @SaladStraightShooter @LaurenSalad - any news on this issue? I think this is very simple to fix, and it doesn't require a Creator update.
  • IsabelleKIsabelleK Member, Sous Chef Posts: 2,807
    @MarkOnTheIron that's cool! Thanks for letting me know :)
  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922
    Thanx Mark!
  • KnightStarKnightStar Member Posts: 162
    Hey folks - I recently had an app uploaded to iTunes which was approved and looked great in the store, but when I D/L'd the app, the icon looked faded (like it normally does during the loading + installation) and then proceeded to turn all white.

    This is the same with ad-hoc builds as well..

    @SaladStraightShooter - any updates on this issue?
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