Windows 8 Build Stuck On Generating

3itg3itg Member, PRO Posts: 382
edited September 2012 in Tech Support
The first time I clicked on Generate for a windows 8 build, the button switched to generating.
It still says generating after a couple of days.
If anyone has any suggestions on how I can do something about it, please advise otherwise
@SaladStraightShooter or anyone on the GameSalad Team please reset it if possible.
Not mad it didnt work, but I would at least like to try again :P

Comments

  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    I've got the same problem, I posted about it in the main win8 sticky. I've got 6 apps stuck generating.
  • notthedreamnotthedream Member Posts: 23
    me too, very frustrating
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    I think they fixed it yesterday afternoon. All of the apps I had stuck finally showed a failed message, and I was able to generate them all one at a time last night.
  • 3itg3itg Member, PRO Posts: 382
    Still stuck on generating for me at least.
  • notthedreamnotthedream Member Posts: 23
    me too, still stuck. Any help??
  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    It's working for me now.

  • RUPASRUPAS Member Posts: 823
    I have the same problem, but on all platforms, not only Windows, iPhone and Android too, send an email to support 5 days ago and I have not received a response and I am pro user, I've also created a forum post and nobody responded, this is embarrassing .... I have to give a job to a customer and I can not compile anything ....
  • RUPASRUPAS Member Posts: 823
    edited October 2012
    @SaladStraightShooter new system publishing not found
  • MantoManto Member Posts: 796
    edited October 2012
    @RUPAS Yep. It gets stuck on all platforms for me too. But when I go back to portfolio and then load the publish page of the app I'm publishing it works.

    So it doesn't automatically load the page when it's done but it will be done if you reload yourself.
  • RUPASRUPAS Member Posts: 823
    OK, seems you're right, it works as you say, but I can not go on, click ahgo signing process and then when it says App Signin process nothing appears and I can not continue.
  • notthedreamnotthedream Member Posts: 23
    Publishing to win8 still not work for me...
  • RUPASRUPAS Member Posts: 823
    Also not work for me
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    What's not working? I've generated over 20 win8 builds since last night. What step is failing? Can you pot screenshots?
  • notthedreamnotthedream Member Posts: 23
    When i hit generate, i'll have to wait forever until i refresh the page and this come up always
    Something went wrong building your app. Please check your settings, make sure your icon and default loading images are png files and try again. If the problem persists contact us and reference publish request [225c38b1-fa05-4303-87fc-c51669fdae92].
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    Contact support, I was having the same trouble eariler today, they are looking into it.
  • notthedreamnotthedream Member Posts: 23
    Already did, no response at all
  • 3itg3itg Member, PRO Posts: 382
    edited October 2012
    Safari and Firefox browsers I used on my mac would not work.
    Used a windows 8 laptop (IE10), didnt work.
    I sat down at my desktop PC w/ windows 7 and tried Firefox & Chrome, didnt work.
    So I tried IE9 on my windows 7 machine, logged into publish.gamesalad.com and it said generating. just like every other browser, but when I clicked on it I got 8 errors.
    "internets are broken" & a publish request number
    "problem with your confiuration" & a publish request number
    each 4 times (pretty sure this was from all my recent clicking on other browsers.)
    However, after those errors, as long as Im on my windows 7 machine using fully updated IE9 it works. When I tried again on a mac using safari, it was once again broken until I logged in and clicked on it in IE9 under Windows 7.
    (well the buttons work, and give errors correctly when something goes wrong)
    Which is where I am now. Working Buttons, unable to publish.
  • joerikerkhofjoerikerkhof Member Posts: 9
    I have the same problem, contacting support...
  • garylgaryl PRO Posts: 38
    Did anyone figure out what the error with the png's was? I have just had the same error and am waiting for support but was wondering if anyone knew?
  • spboyerspboyer Member Posts: 1
    edited December 2012
    I am having the same issue with this, anyone get a resolution to it? I have verified all images are .png and I have ALL necessary information for the game. Here is the message:

    "Something went wrong building your app. Please check your settings, make sure your icon and default loading images are png files and try again. If the problem persists contact us and reference publish request [9ba44a05-1e48-4ddb-a850-4449c65d464f]."

    @SaladStraightShooter -> trying to get this done for the contest...and for a demo for Microsoft.
  • FallacyStudiosFallacyStudios Member Posts: 970
    edited February 2013
    I'm getting the same problem as the post above mine. Is there a fix for this yet? I even checked to make sure that all my images were 72dpi and they are all png.

    @SaladStraightShooter
  • FallacyStudiosFallacyStudios Member Posts: 970
    So is anyone else seeing: "Something went wrong building your app. Please check your settings, make sure your icon and default loading images are png files and try again." when trying to publish for Win 8? Can't seem to find any solution and my images seem like they should be fine.
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