HELP - PRO account

whateverotherwhateverother Member Posts: 3
edited January 2014 in Working with GS (Mac)
Hello

I'm already 3 days trying to purchase a PRO account with no success. I have also contacted GS support but they told me to contact PayPal which I think is not the problem because >>>

First I tried to pay with a debit card (multiple times) - always declined.

Then I tried to pay via PayPal with the debit card (multiple times) - always error.

But the card can't be a problem because I paid with it my Apple Developer license and had no issue.
The card is also verified by PayPal.

So I don't know what to do now.

Maybe UltimatePay is having some issue?
Maybe because I'm outside US? (Europe)

If anybody has experienced this or similar issue please share your info with me.

Thanks

Comments

  • tenrdrmertenrdrmer Member, Sous Chef, Senior Sous-Chef Posts: 9,934
    Have you contacted Paypal. I highly doubt GS would blow off a $299 purchase by pushing you off to Paypal unless there appeared to be no issues on their end. They kinda like money ya know.

  • CodeMonsterCodeMonster ACT, AustraliaMember Posts: 1,078
    There is a problem with ultimate play at the moment for me which has made me very annoyed. Maybe this is happening with you?
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    yea, what is the error that paypal is displaying?
  • TheGabfatherTheGabfather Member Posts: 633
    Didn't you already create a thread about this the other day?

    Have you tried calling the number from the error message you posted? It's 1-888-221-1161. PayPal actually instructed you to call them, so I think the problem might exist at their end.
  • whateverotherwhateverother Member Posts: 3
    edited January 2014
    First I tried to pay with a debit card (multiple times) - always declined.

    Only a debit card. No PayPal. So PayPal isn't the problem and I went through the PayPal verification process. They took some 1.50 Euro and then they send you some code that you put in and then they return back the 1.50 Euro. So why they can take money and UltimatePay can't?

    But as I said I tried to pay with a debit card and UltimatePay declined it too.
    Is there a difference if you are logged in UltimatePay or you don't have to be logged in?
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