"Your ability to edit this app has been disabled" - Android

dumbstudiosdumbstudios Member Posts: 23
edited August 2012 in iPhone and Android Publishing
I'm a pro member. When I go to publish my app and I click on "android" under "platforms", the first message that shows is "Your ability to edit this app has been disabled." It won't let me do anything on this screen. It does it with any of my already finished apps. I even tried just creating a blank project and try to publish, just like I saw on the webinar and it still shows this message. I've tried signing out and back in and no luck yet. Has anybody else experienced this? I have no idea what to do in this case.

Any help would be appreciated

Comments

  • dumbstudiosdumbstudios Member Posts: 23
    edited August 2012
    Has anybody experienced this at all? I still have not been able to publish to android
  • dumbstudiosdumbstudios Member Posts: 23
    Ok, problem fixed, it was an error on my account that the GS Team already fixed.
  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    I'm having the same problem now. What was your problem?

    @SaladStraightShooter Can you do something? I need to publish an Android build as soon as possible.
  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922
    edited September 2012
    I haven't published with the new system but I am pro and mine says the same. Just contacted pro support on this issue.
  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    @uptimistik I guessed that much, but sometimes @SaladStraightShooter lurks the forums on weekends and there have been cases where he was able to push some magic "Resolve Problem X" button :)

  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    @MarkOnTheIron - hmm - that one is new, but I will check with CS. The only issue I know of that was affecting publishing like this in a similar fashion was users utilizing a resizing tool to alter the image sizes, or manually changing the pics to JPG. It considers them to be an invalid format and caused publishing to hang with RI selected.

    Let me see if I can get more information.

    @SaladStraightShooter I think this was in reply to my other thread :) However if it helps the only thing I'm using on my images is ImageOptim.


  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    @SaladStraightShooter Any news on it? After your post the builds that were hanging became magically available but then I tried with an updated version and it's still hanging: 4 hours and a half and counting...

  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    I'm still unable to publish Android games. On the Android section it continues to show the message "Your ability to edit this app has been disabled".

    @SaladStraightShooter I reported the issue to support but I still have to receive a reply (and more than 24 hours have passed). Can you see if they can address the issue because I need to publish an Android project.

  • MarkOnTheIronMarkOnTheIron Member Posts: 1,447
    @SaladStraightShooter I just received a mail from support that told me that they solved my problem. Apparently you have a lot of power at GS HQ to make them move so fast. I can't get out of my head the image of you with a whip chasing the poor GS coders to do your biddings :)

  • RacetotheMoonRacetotheMoon Member Posts: 323
    I'm also having trouble publishing android apps on the new system.

    My message is as follows:
    The internets are broken. Please try again later. If the problem persists contact us and reference publish request [3764424a-36b2-4c81-bc72-a152dc65890a].

    I've waited for at least an hour. Any word on this getting sorted? or if this is some other error? Before I could go back to a prior version, but not so much now that I've updated to Mountain Lion..

    Anyway, looking forward to a prompt solution.

    Much Thanks,
  • yxchew@gmail.comyxchew@gmail.com Member Posts: 9
    I just bought the Pro version and I'm prompt with this error "Your ability to edit this app has been disabled." when I tried to publish a game under Android platform.

    I also tried the report a via Support and it keep bringing me to the login page.

    Can anyone help me on this? Tks.
  • yxchew@gmail.comyxchew@gmail.com Member Posts: 9
    I just bought the Pro version and I'm prompt with this error "Your ability to edit this app has been disabled." when I tried to publish a game under Android platform.

    I also tried the report a via Support and it keep bringing me to the login page.

    Can anyone help me on this? Tks.
    SaladStraightShooter, can you help me with the issue? I got this error "Your ability to edit this app has been disabled." I need to publish an Android app by this weekend.

    Tks in advance.
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    Log out of everything, delete cookies and try again
  • yxchew@gmail.comyxchew@gmail.com Member Posts: 9
    Log out of everything, delete cookies and try again
    Nope, it's still prompt me the same error message. Anyone got a solution to this?
  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408
    Try republishing from the creator?
    Try a different browser?
    Contact support ?
  • TiernanTiernan Member, PRO Posts: 2

    have same problem any solution

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250

    open a suport ticket with us.

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