App Rejected because of Playhaven

EireStudiosEireStudios Member Posts: 451
edited December 2013 in Tech Support
Hi guys, my app just got rejected with the following information and screenshot, does anyone have any information as to how I can get this fixed without removing the playhaven ads?

@CodeWizard
@BlackCloakGS

"Reasons

2.2: Apps that exhibit bugs will be rejected
2.2

We found that your app exhibited one or more bugs, when reviewed on iPad (3rd Gen) running iOS 7.0.4, on both Wi-Fi and cellular networks, which is not in compliance with the App Store Review Guidelines.

Specifically, there was not action when the user tapped on the No Thanks tab. Please see the attached screenshot/s for more information.

The steps to reproduce are:

1. Launch app
2. Tap on No Thanks tab
3. Bug encountered

For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:

- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, and steps to reproduce the issues for when the DTS engineer follows up.

For information on how to symbolicate and read a crash log, please see Tech Note TN2151 Understanding and Analyzing iPhone OS Application Crash Reports.

If you have difficulty reproducing this issue, please try testing the workflow as described in Technical Q&A QA1764: How to reproduce a crash or bug that only App Review or users are seeing."

Comments

  • jigglybeanjigglybean Member Posts: 1,584
    I dont think GS is supporting playhaven yet? Its coming soon
  • EireStudiosEireStudios Member Posts: 451
    I dont think GS is supporting playhaven yet? Its coming soon
    I have been using playhaven in my games with the last year with no problems so I don't think thats the reason mate
  • tylerglessnertylerglessner Member Posts: 246
    I thought GameSalad dropped PlayHaven support
  • EireStudiosEireStudios Member Posts: 451
    Really..? This is the first I've heard about it! I'll upload a build without playhaven and have an update ready fir when I hear back from CodeWizard or BlackCloakGS
  • jamie_cjamie_c ImagineLabs.rocks Member, PRO Posts: 5,772
    Playhaven has been supported by GS for some time, just tested my game and it's working fine in there. Tagging @codewizard so someone see this...
  • EireStudiosEireStudios Member Posts: 451
    Thanks @jamie_c

    I have uploaded a build without playhaven enabled now and I have one with playhaven enabled to upload once the first build passes the review process, hopefully this will do the trick ;)
  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    @EireStudios please submit a bug on this we might need to update to a newer playhaven sdk
  • EireStudiosEireStudios Member Posts: 451
    @BlackCloakGS I just submitted it, thanks man!
  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922
    Play haven has been supported and available for nearly a year.
  • EireStudiosEireStudios Member Posts: 451
    edited December 2013
    Play haven has been supported and available for nearly a year.
    Ya I knew that, but the way things have been going with the advertising options lately I thought it might have been dropped!

  • tylerglessnertylerglessner Member Posts: 246
    Don't listen to me then :D
  • EireStudiosEireStudios Member Posts: 451
    Hi guys, just giving everyone an update on this. I sent a version to apple with playhaven disabled and it passed the review process, once it passed I sent a new build with playhaven enabled, this version passed the review process no problem! There was no problem on GameSalads or playhavens side, I must have just got a reviewer that didn't know what they were doing ;)
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