I bought Gamesalad Pro but i don´t have new features...

MalkovichMalkovich Member, PRO Posts: 116
in Tech Support

Hi everybody, I bought Gamesalad Pro subscription on october 9, but even today (12) i don´t have Pro features yet. Do i have to activate something in the program or web page, maybe do a keyboard combination Alt+Ctrl+Cmd+P+R+O hahaha?

I appreciate your help.

Comments

  • gingagaminggingagaming FREELANCE GS DEV Member Posts: 1,688

    @Malkovich said:
    Hi everybody, I bought Gamesalad Pro subscription on october 9, but even today (12) i don´t have Pro features yet. Do i have to activate something in the program or web page, maybe do a keyboard combination Alt+Ctrl+Cmd+P+R+O hahaha?

    I appreciate your help.

    All you need to do is log out of creator and log back in!

  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408

    yea, the program is the same, but you'll see a new section of behaviors.

  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408

    and if that doesn't work, submit a support ticket and they will get it straightened out quick

  • pHghostpHghost London, UKMember Posts: 2,342

    Yes, make sure you are logged into your account in Creator. Then all the pro features should be available.

  • MalkovichMalkovich Member, PRO Posts: 116

    Thanks guys, i logged into account in creator, logged out, logged in, restart program, restart mac, uninstall, reinstall, i went to the supermarket and go back..... but it doesn´t work... I think last chance is submit a support ticket. Thanks to all for your answers.

  • pHghostpHghost London, UKMember Posts: 2,342

    I don't see you listed as PRO even here on the forums, there is definitely an issue somewhere.

  • MalkovichMalkovich Member, PRO Posts: 116

    @BlackCloakGS, @ForumNinja, @dgackey please help me. I bought Gamesalad on October 9th but i´m still unable to use Pro features. Don´t know what is wrong, My Bank and my Paypal account says "payment complete" Help!!

  • Ed_PerkinEd_Perkin Midlands,UKMember Posts: 346

    aha , it's a mystery I'm sure someone can help ! :D but it doesn't even sa your a pro on your forum ID anyways good luck all :D

  • pHghostpHghost London, UKMember Posts: 2,342

    @Malkovich said:
    Don´t know what is wrong, My Bank and my Paypal account says "payment complete" Help!!

    Is it linked with the same email? Might be the issue -- though I'm not sure, just thinking out loud.

  • MalkovichMalkovich Member, PRO Posts: 116

    @pHghost said:
    Is it linked with the same email? Might be the issue -- though I'm not sure, just thinking out loud.

    Mmmm, it´s posible, maybe that was the issue because paypal and my gamesalad account are not linked with the same email...but i don´t know. I will continue waiting for Gamesalad tech support. Thanks. =(

  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408

    they will take care of you tomorrow, it's a US Holiday today so I assume the office was closed.

  • RFKRFK Member Posts: 2

    I bought PRO - installed it on my mac. Now i wanted to install it on my pc. And now (after i log in) it says i need to buy PRO again ... whatsup with that? Anyone?

  • sysadssysads Member Posts: 146
    edited November 2014

    @RFK said:
    I bought PRO - installed it on my mac. Now i wanted to install it on my pc. And now (after i log in) it says i need to buy PRO again ... whatsup with that? Anyone?

    I would suggest you create a new case. Meanwhile, are you logged into both systems?

  • CodeArtOnlineCodeArtOnline Member Posts: 84

    But I can see ! You are listed as a pro now

  • RFKRFK Member Posts: 2

    Jup - but when i go to downloads again, it says that i need to purchase pro again .. that's weird?

    And when I download the regular gamesalad, and update it with my login, it sends me to the purchase PRO option again ... catch22 here...?

  • BlackCloakGSBlackCloakGS Member, PRO Posts: 2,250
    edited November 2014

    @Malkovich submit a support ticket with us and we will help you with your account issue

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