Chartboost account is locked

EclipseGamersEclipseGamers Member, PRO Posts: 91
edited April 2015 in Help Wanted

hi everyone, about a month ago i got a random email from chartist stating "We noticed invalid activity on some or all of your Chartboost apps that is in violation of the Chartboost Terms and Conditions.

Your publishing capabilities have been turned off and you will not be receiving payment of your earnings balance.

If you believe there have been no violations on your account please respond to this email with any information you think would help within 30 days."

i have replied to them to see what is going on, telling them i have done nothing wrong, which i haven't.

has anyone else had this problem as i would like to have my account back.

thanks

Comments

  • BigDaveBigDave Member Posts: 2,239
    edited April 2015

    "hi everyone, about a month ago i got a random email"

    versus

    "f you believe there have been no violations on your account please respond to this email with any information you think would help within 30 days."

    =
    Probably to late I had the same issue I wrote them 5 minutes after I got the mail.

    Chartboost is my main revenue source and they had hold 5000 USD when they did this to me. Because my CTR was much to high compare to my IR. Because I had a lot of accidental clicks. But I could understand how it came to this numbers and they unlocked it again. Their support is really good and they take the time to talk with you if your really invested.

  • EclipseGamersEclipseGamers Member, PRO Posts: 91

    I did write back to them soon after i got the email, i thought i would bring it up on here now

  • RabidParrotRabidParrot Formally RabidParrot. Member Posts: 956
    edited April 2015

    Maybe you can ask @Dan_Chartboost

    I had an issue with my account and he resolved the issue immediately!

  • Dan_ChartboostDan_Chartboost Member, PRO Posts: 30

    Hey @EclipseGamers - I would recommend continuing your conversation with our fraud team. Fraud is taken extremely seriously within Chartboost and you would have to resolve your issues directly with that department.

    Thanks,
    Dan

  • EclipseGamersEclipseGamers Member, PRO Posts: 91

    Hi @Dan_Chartboost I have sent multiple emails, but no one will help me. they just tell me to review the terms & conditions. which i have and thats it.

  • BigDaveBigDave Member Posts: 2,239
    edited April 2015

    Did you reward your users to click on interstitial ads or to watch interstitial videos?

  • EclipseGamersEclipseGamers Member, PRO Posts: 91

    nope, nothing like that

  • RabidParrotRabidParrot Formally RabidParrot. Member Posts: 956

    Did you get installs for an app that wasn't published. Was your install to click ratio close to 1:1.

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