Go PRO doesn´t work

dapiondapion Member, PRO Posts: 353
in Working with GS (Mac)

Hi,
I have the Pro membership and i want to extend the membership.
After I have entered my information and
"Confirm your order" confirm I will not be forwarded and the payment can
not done.

Has anyone ever had the same mistake by order?
Support ticket I've created ...

Thanks,
dapion

Comments

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    If you've created a support ticket, then you should hear back within a few days.

  • dapiondapion Member, PRO Posts: 353

    yes...i hear in a few days of the support.
    but tomorrow i loose my portfolio if i does´t renew my membership.

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,254

    dapion, I'm looking for the ticket now. FYI, you won't lose access to your portfolio, you'll just lose access to the pro features. See you on the ticket!

  • dapiondapion Member, PRO Posts: 353

    Thanks
    @adent42

    see you...:-)

  • dapiondapion Member, PRO Posts: 353

    A big thanks to the support of GameSalad!

    And my little review ...
    After my problem described above I had just repeatedly contact with the support. It took 30 minutes and "Dallon" could limit the error.
    Ultimately, it was a mistake on my part by enter the address which did not match with the credit card.

    Everything is fine now :-)

    As i said, once again a big thanks to "Dallon" and @adent42 from GS.
    Therefore, I like GS

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