Will an app be rejected for this?
supafly129
Member Posts: 454
If an app experiences crashes on older devices such as iphone 4 or iPad 2 for instance, would that cause the app to be rejected?
I've noticed more and more apps noting in their description "supports iPhone 5 and above" but not sure what the guidelines around this are.
Comments
@supafly129, it is up to you which devices you can or want to support. Many modern games don't run on older (pre iPhone5) devices due to the RAM constraints.
Even working native with XCode there is no reliable way of telling the Appstore to not allow downloads for iPhone4 and iPad2. You can specify minimum ARM7 and iOS7 for example, but this still applies to both these devices.
So a message to the user is all that is available.
@Hopscotch ok thanks for the follow up. I plan to implement a popup in the opening scene of my game asking users to confirm that they are using one of the "required devices", and if they hit "no", a "request refund" button will appear. Hopefully apple will approve this
@supafly129
I would not do that. It is noble, but, quickly you will have forum posts everywhere telling users how to get your game for free. It may not be that much in losses on your side, but will tarnish your reputation.
@Hopscotch interesting I never thought of that. I was just concerned because a game currently featured on the App Store got many complaints about crashes on old devices even though requirements are stated in the description.
I was thinking either I take a chance and hope for the best, or prompt users on old devices w an "email for support" button instead of the "refund" button so they can complain directly to me instead of through a poor review (without getting the game for free)