Trouble with GameSalad Viewer (Kindle)

AnaBradleyAnaBradley Member Posts: 9
in Tech Support

I am having issues with the GameSalad viewer on Kindle Fire. I have no issues connecting to the GameSalad viewer on my iPhone or iPad. Up until today, I have had no issues connecting to the Kindle.

I have restarted the Kindle several times. I have also killed the app several times. I have restarted my computer, and restarted the GameSalad software. I have double and triple checked they are on the same network. I have also tried using a different network.

Sometimes it says "Connected to wifi - Waiting for GameSalad Creator" and other times it says "Connected to wifi - GameSalad Creator not found" however it never shows up in GameSalad as a device I can preview on.

Again, it worked fine until today, and then suddenly stopped working. I don't see how it's relevant, but incase it is, my trial expired and I purchased a pro account between when it last worked and now.

Also: it says "Listening on USB" which I assumed meant I could just plug in my device to USB to preview the game. Less convenient than wifi but whatever. So I tried plugging it in, and it still didn't show in GameSalad creator.

Any ideas?

Comments

  • jonmulcahyjonmulcahy Member, Sous Chef Posts: 10,408

    Try uninstalling the viewer and game salad, reboot both, and reinstall both?

  • AnaBradleyAnaBradley Member Posts: 9

    Reinstalled on both the kindle and my computer, but still won't connect. Still no trouble connecting to my other 3 devices. Its really weird because it use to work on the Kindle too.

    Any other ideas? I'd still like to test on this device.

  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922

    You're a pro member so publish out an adhoc an side load it for now

  • AnaBradleyAnaBradley Member Posts: 9

    I know that's an option (and something I plan to do to test before releasing) but it's a pain to do every single time I just want to check something small on the kindle, and doesn't really explain why the viewer has decided not to work. :/

  • The_Gamesalad_GuruThe_Gamesalad_Guru Member Posts: 9,922

    @AnaBradley said:
    I know that's an option (and something I plan to do to test before releasing) but it's a pain to do every single time I just want to check something small on the kindle, and doesn't really explain why the viewer has decided not to work. :/

    Your best bet is to contact support using the blue chat bubble

  • AnaBradleyAnaBradley Member Posts: 9

    Thanks, I did that and we were able to get it going on the viewer via USB. Not as handy as the wifi but better than republishing every time :)

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