App sales VS App Formative Metrics

jasonnowakjasonnowak Member Posts: 67
edited June 2017 in iPhone and Android Publishing

Hey everyone-

I released Stolen Thunder recently and I've been tracking "New Users" with App Formative. I did very extensive testing to ensure that it was configured properly for accuracy. My iTunes Connect sales numbers aren't matching at all. A slight difference would be reasonable but my App Formative numbers are at least 5x higher than what iTunes is telling me. Has anyone else come across this issue? Any thoughts?

Thanks!

  • Jason

(Also, none of the other metrics on iTunes connect make any sense either)

Comments

  • -Timo--Timo- Member Posts: 2,313

    Are you sure you are only tracking the 'New Users'? and not also the people who open the game multiple times?

  • jasonnowakjasonnowak Member Posts: 67

    @-Timo- said:
    Are you sure you are only tracking the 'New Users'? and not also the people who open the game multiple times?

    Yeah. App Formative has a different event for returning users. I can test it on a live device and see it update on the back end correctly.

  • HopscotchHopscotch Member, PRO Posts: 2,782
    edited June 2017

    @jasonnowak if you pm me we can arrange to have a look at your implementation. It sounds like you are not storing the callback reliably every time. This, e.g., can happen if you do not give your app chance to save the table data before moving to a new scene.

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