How Long After Subscribing Before Trial Changes To Pro?

dinkyzdinkyz Member Posts: 2
in Tech Support

I have upgraded from the trial version to the pro, payment has been processed and I received an email confirming payment received, that has a link to my invoice.

Yet, I am still showing that my access is in "Trial", it has not upgraded yet to PRO. It's been over 15 minutes thus far. How long does it normally take?

Maria

Comments

  • jamie_cjamie_c ImagineLabs.rocks Member, PRO Posts: 5,772

    Try signing out and signing back in.

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,223

    It should be pretty instant unless something went wrong with the fulfillment server. I'll take a quick look, but for a faster response in the future, use the blue chat box on the bottom right.

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,223

    Your update was processed. I'd follow @jamie_c 's suggestion!

  • dinkyzdinkyz Member Posts: 2

    Thank you, I had tried on several computers, signed out online, tried different browsers and none of it worked.

    Once I signed out of the CREATOR and signed back into it, the actual program, it worked fine. I mistakenly thought signing out meant signing out on the website lol, but it's on pro now and all things are running smoothly.

    Thanks for the help guys!!!

  • jamie_cjamie_c ImagineLabs.rocks Member, PRO Posts: 5,772

    Glad you got it, I should have been more specific. :)

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