GSHelper.com problems

Chris FitsimonsChris Fitsimons Member Posts: 135
in Tech Support

I am having issues with access to my GSHelper purchases and need a contact for them if anyone knows.
1. Some purchases when trying to download either come up with the product page and no download option, just buy. Others its file not found.
2. I went to update my postal address and it provides fields to change name and email address, not postal address.
3. The contact option does not work.

Any help would be appriciated.

Comments

  • Braydon_SFXBraydon_SFX Member, Sous Chef, Bowlboy Sidekick Posts: 9,273

    Try contacting @uptimistik or @tant42 and see if they can help.

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    @Braydon_SFX or @adent42

    I know GSHelper has changed hands a couple times. Is it currently owned by GameSalad, inc., associated with GameSalad, or simply a third-party site without official association?

    I'm curious and I'm sure others are, too.

    Thanks!

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,223

    It's a third party site. At one point they were our "official" store. We currently still have a close relationship, but we are not responsible for the store. I'll reach out to @uptimistik to make sure he sees this.

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    Ah, okay, I was wondering because I thought they were the official store but good to know that things are structured a bit differently now.

  • Chris FitsimonsChris Fitsimons Member Posts: 135

    Many thanks for your support.

  • Jeffm2Jeffm2 Member, PRO Posts: 148

    i am having problems as well. cant make purchases or see past ones

  • uptimistikuptimistik Key Master, Member, Sous Chef, PRO Posts: 306
    edited December 2019

    EDITED: Hi guys! Working on this, the purchase system (and view past orders) is back online, the site has a temporary 'face' that I'm working on.

  • Chris FitsimonsChris Fitsimons Member Posts: 135

    @uptimistik hi, seems everyone of my purchase downloads has expired. Was not aware we had a time limit to download our purchases. Please can you investigate. thank you.

  • adent42adent42 Key Master, Head Chef, Executive Chef, Member, PRO Posts: 3,223

    I'll ping @uptimistik . I think it's related to the site upgrades he's working on.

  • uptimistikuptimistik Key Master, Member, Sous Chef, PRO Posts: 306

    @Chris Fitsimons said:
    @uptimistik hi, seems everyone of my purchase downloads has expired. Was not aware we had a time limit to download our purchases. Please can you investigate. thank you.

    Can you check your account for me now and see if they are active again?

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    @uptimistik Is the site not working now? I went to https://gshelper.com and it says Page not found.

  • uptimistikuptimistik Key Master, Member, Sous Chef, PRO Posts: 306

    Our beloved web hosts have been unable to restore the website due to their backups being corrupted. I'm restoring a manual backup but on a new server. The site will be back up in a couple of days

  • tatiangtatiang Member, Sous Chef, PRO, Senior Sous-Chef Posts: 11,949

    Thanks

  • rmorsirmorsi Member, PRO Posts: 1

    Hi @uptimistik, I am unable to login to my account to access my old purchases. I made a new purchase today and was able to download the purchase immediately but as soon as I left the page, I could not access it again. Can you please help me with this. I have a few purchases I need access to now. Thank you very much!

  • uptimistikuptimistik Key Master, Member, Sous Chef, PRO Posts: 306

    OK responded via DM @rmorsi

  • pinkio75pinkio75 Member, PRO Posts: 1,217

    @uptimistik i send you a pm message could you please reply me?

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